Privacy notice · Estetica Dental Laboratory

In short

We use the details you send us to reply to you and to talk about lab work. We never sell them, and we share them only with the services that run our forms and messages. You can ask us to show, correct or delete your details, or to stop contacting you, at any time.

1. Who we are

Estetica Dental Laboratory FZCO (“Estetica”, “we”) is a dental laboratory registered in the DMCC free zone, with its lab at Unit 1403, HDS Business Center, Jumeirah Lakes Towers, Dubai, United Arab Emirates. We make crowns, veneers and implant restorations for dental clinics, and we are responsible for the personal information described here.

2. What we collect

When you fill in one of our forms on Facebook, Instagram or this website, we receive:

your name, email address and phone number;
whether you are a clinic owner, dentist, dental lab or other, plus your clinic or lab name and city;
which ad and form you responded to, and when.

If you message us on WhatsApp, Facebook or Instagram, we also keep those messages and any files you send. Giving us these details is voluntary, but we need them to reply to you.

Please don’t put patient information in a form or in your first messages. If you become a client, the case files you send are used only to make and deliver that case.

3. This website and cookies

Our hosting provider, Vercel, keeps standard server logs, such as IP addresses and the pages requested, to run and protect the site.

If you click Accept on our cookie bar, we also load the Google Ads tag and the Meta Pixel. They set cookies that tell us which of our ads brought you here and whether you then asked for our price list or contacted us on WhatsApp or by email. Google and Meta receive your IP address, browser details and the pages you visit on this site, and they use this data under their own privacy policies. If you click Decline, or make no choice, neither tag loads.

You can change your choice at any time with the Cookie settings link at the bottom of every page, or by clearing this site’s data in your browser.

4. How we use your details

To send you the price list or offer you asked for.
To contact you by WhatsApp, phone or email about working with us.
To keep a record of enquiries and see which ads bring useful ones.

We don’t use your details for anything else, and we don’t sell them. If you are in the UK or the EU, we rely on your request (steps before a possible contract) and on our legitimate interest in answering enquiries from dental professionals.

5. Who we share them with

Meta Platforms, which runs Facebook, Instagram, WhatsApp, our lead forms and the Meta Pixel.
Google, which runs our search ads and the Google Ads tag.
The email and messaging tools our team uses to reply to you.
Make, the automation service that passes the details from our forms to our email and our list of enquiries.
Courier companies, only the delivery details needed to ship your case.

We share your details with no one else unless the law requires it.

6. Where they are kept

Our team works in Dubai, so your details are handled in the United Arab Emirates, and our providers may process them in other countries. We send your details to the UAE because you asked us to contact you. We keep them secure and limit access to the people who handle enquiries and cases.

7. How long we keep them

Enquiries are kept for up to 24 months after our last contact with you. If you become a client, we keep what we need for your cases and our business records.

8. Your choices

You can ask us at any time to show you the details we hold about you, to correct or delete them, or to stop contacting you. Message us and we will reply within 30 days. If you are unhappy with our answer, you can complain to the data protection authority in your country.

9. Contact

Estetica Dental Laboratory FZCO
Unit 1403, HDS Business Center, Jumeirah Lakes Towers, Dubai, United Arab Emirates
WhatsApp: +971 52 373 1243

If we change this notice, we will update the date at the top of this page.